Module 4: Operations and Process Management
Online, self study and virtual, instructor led
*NEW* This module has three options for delivery - online self-study and two time options for virtual instructor led.
*NEW* When you click 'REGISTER', you will be asked to provide contact details and your Province. You will then receive an email from your selected provincial institute with the registration and payment link.
Operations and Process Management concern the management of the direct resources and value-added activities that transform inputs(e.g. material, labour, capital, energy, and skills) into outputs (goods and services).
Operations managers make decisions, both strategic and tactical, in a variety of contexts:
- Capacity
- Facilities
- Technology
- Sourcing
- The workforce
- Quality
- Planning and control
- The organization
The aim of this module is to introduce you to the fundamental concepts of operations management from a general management perspective. Tactical and strategic operations will be addressed. Operations design and management will be examined from the perspective of achieving the organizations' goals. As a supply chain professional, you should understand the scope and complexity of problems faced by operations managers.
Upon completion of this module candidates should be able to:
- Analyze, discuss, and present case reports
- Understand the nature of operations management in making tactical and strategic decisions for the organization
- Identify and discuss operations transformation processes and relate them to operational conditions such as stages in the product life cycle (PLC)
- Explain the relationship between process flow, capacity, bottlenecks, variability, lead time, and inventory
- Apply appropriate tools to solve problems and service quality problems and process improvement problems
- Explain the basic elements of a lean production system (e.g., the Toyota Production System), value-added activity and elimination of waste in the system
- Explain the project planning process, develop the work breakdown structure and network (and associated critical path) for a project, and use this to solve project-related problems
- Apply operations strategy, in the context of operational capabilities, philosophies of operations, performances frontiers, competitive position, capacity strategies, and operations improvement strategies
- Evaluate operations management at your organization
What is the online self-study option?
Online self-study is designed for those who prefer to work at their own pace throughout the 13 week module. The module is delivered via Brightspace (D2L) and all learners have access to an instructor and a class discussion board.
What is virtual instructor led?
Instructor led is a weekly three hour class delivered via Zoom. This format is designed for those looking for an interactive learning experience and to network with other Candidates. Please note the time zone when you register for this format as there are two options.
How will I access my course materials?
All learning materials will be accessed via your Supply Chain Canada (member) portal.
What if I have to cancel my registration?
Please review the cancellation policy included on the registration link.
This 13 week module is a mandatory component of the SCMP Designation program. Some exceptions apply for those with RPL related exemptions.
Candidates are encouraged to move through the program at a pace and sequence that suits individual schedules and career goals. Please note, it is recommended that Module 1 be taken first as it introduces Candidates to the program, and the case methodology used throughout.